At bjivip, we believe that gaming should always be fun, safe, and within your control. This page outlines the tools, guidance, and support available to every player in Bangladesh who wants to keep their gaming experience healthy and enjoyable.
Our Commitment
bjivip is committed to providing a safe, transparent, and responsible gaming environment for every player in Bangladesh. We recognise that while the vast majority of our players enjoy gaming as a form of entertainment, a small number may develop habits that cause harm.
That is why bjivip has built a comprehensive suite of responsible gaming tools directly into the platform — tools that put you in control of your time, your spending, and your experience at every step. We also invest in training our customer support team to recognise and respond to the signs of problem gambling with empathy, discretion, and practical assistance.
Responsible gaming is not an afterthought at bjivip — it is a core part of how we operate. We are proud to serve the Bangladeshi gaming community, and we take that responsibility seriously.
If you feel that your gambling is no longer fun or is causing you stress, please use the tools on this page or contact our support team immediately. Help is always available, around the clock, at no cost to you.
Player Protection Tools
bjivip provides six practical tools accessible directly from your account settings. You can activate any of these tools instantly — no waiting period, no questions asked.
Set a maximum amount you are willing to deposit within a given timeframe — daily, weekly, or monthly. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period.
Set a session timer to receive a notification after you have been playing continuously for a period you define — for example, 30 minutes, 1 hour, or 2 hours. This gentle reminder helps you stay aware of how much time you are spending on the platform so you can make an informed decision about whether to continue.
Take a short break from gaming without permanently closing your account. Cooling-off periods can be set for 24 hours, 48 hours, 72 hours, or up to 30 days. During this period your account is locked for all real-money gaming activity. The period cannot be shortened once activated.
Define the maximum amount you are comfortable losing over a set period — daily, weekly, or monthly. Once your loss limit is reached, real-money play is paused until the next period begins. This tool is particularly useful for players who want a hard financial boundary that operates independently of self-discipline.
If you feel you need a longer break, self-exclusion allows you to lock your account for a period of 3 months, 6 months, 1 year, or permanently. During self-exclusion, your account cannot be accessed, deposits are blocked, and all promotional communications are suspended. Contact support to activate this option.
Enable on-screen reality check pop-ups that display your current session duration, the amount wagered, and your net result. These periodic prompts appear at intervals you choose and encourage you to reflect on your session before continuing — a simple but effective way to stay grounded.
Know the Signs
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following indicators may suggest that gambling is having a negative impact on your life. If you identify with one or more of these signs, we encourage you to use bjivip's responsible gaming tools or seek external support.
Self-Assessment
Honest self-reflection is the first step toward maintaining a healthy relationship with gaming. Take a moment to consider the following questions:
Do you find yourself thinking about gambling during other activities — at work, at school, or with your family?
Have you ever hidden your gambling activity from someone close to you because you were worried about their reaction?
Do you feel a need to bet increasing amounts of money in order to feel the same level of excitement as before?
Have you ever gambled with money you needed for essential expenses such as rent, food, school fees, or household bills?
After losing, do you feel a strong urge to return as quickly as possible to win your money back?
If you answered yes to any of the above questions, you may benefit from speaking with a member of the bjivip support team or using one of the responsible gaming tools available in your account settings. There is no shame in asking for help — it is the responsible thing to do.
Getting Help
If you believe gambling is becoming a problem for you or someone you know, the bjivip support team is available 24 hours a day, 7 days a week. All responsible gaming requests are handled confidentially, with care and without judgement.
The fastest way to reach us is through the live chat feature available inside the bjivip platform after logging in. A trained support agent will respond within minutes and can activate any responsible gaming tool on your account immediately.
Write to us at [email protected] with the subject line "Responsible Gaming Request". Describe the tool or support you need. We will respond within one business day and action your request promptly.
You can also reach the bjivip team on WhatsApp at +880 1700 000000 between 08:00 and 24:00 Bangladesh Standard Time (BST, UTC+6). For urgent responsible gaming concerns outside these hours, please use live chat.
Many responsible gaming tools — including deposit limits, session reminders, loss limits, and cooling-off periods — can be activated directly from the Responsible Gaming section of your bjivip account settings panel, without needing to contact support at all.
Self-Exclusion
Self-exclusion is the most comprehensive responsible gaming tool available at bjivip. When you self-exclude, the following measures are immediately applied to your account:
Self-exclusion periods available at bjivip:
A self-exclusion period cannot be shortened or cancelled once it has been activated. To request reinstatement after a temporary exclusion expires, you must contact support and complete an identity verification check. A mandatory 24-hour cooling-off period applies before account access is restored.
Underage Protection
bjivip enforces a strict 18+ age policy on all accounts. During registration, players are required to confirm their age, and all accounts are subject to identity verification. If evidence emerges that a player is under 18, their account will be permanently closed, all funds returned, and any winnings forfeited.
We encourage all parents and guardians in Bangladesh to take proactive steps to prevent minors from accessing online gambling platforms. The following practical measures can help protect young people in your household:
If you suspect that a minor has gained access to a bjivip account, contact us immediately at [email protected]. We will investigate and act without delay.
bjivip will immediately and permanently close any account found to belong to a person under 18 years of age, regardless of how the account was created or how long it has been active.
Responsible gaming starts with awareness. If you are ready to set your limits, explore our games sensibly, or simply have a question about how we protect our players, our team is here for you around the clock.
18+ only. Gambling can be addictive. Please play responsibly. If you need help, contact [email protected] at any time.