bjivip Privacy Policy

1. Introduction

This Privacy Policy ("Policy") explains how bjivip ("we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "your") who access or use the bjivip platform at https://bjivip.app, including all associated games, betting services, payment facilities, customer support channels, and promotional communications.

By creating an account on bjivip, depositing funds, or otherwise using any part of the platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. This Policy should be read alongside the bjivip Terms & Conditions, which are incorporated by reference.

bjivip is the data controller responsible for the personal data collected through this platform. We take our obligations as a data controller seriously and maintain internal policies and procedures designed to ensure that your personal information is handled with care, integrity, and respect at every stage of the data lifecycle.

2. Data We Collect

bjivip collects personal data in the following categories, depending on how you interact with the platform:

bjivip does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric identifiers, except where a scanned identity document incidentally contains such information as part of the mandatory KYC process. In such cases, the data is used solely for identity verification and is not stored beyond the retention period set out in Section 8.

3. How We Use Your Data

bjivip uses your personal data for the following purposes:

• Account management: Creating, maintaining, and administering your player account, including processing deposits and withdrawals in Bangladeshi Taka via bKash, Nagad, Rocket, and approved banking channels.
• Identity verification: Conducting KYC checks to confirm your identity and age (18+ only) in accordance with our anti-money laundering obligations.
• Service delivery: Providing access to games, sports betting markets, live casino, and all other features available on the bjivip platform.
• Fraud prevention: Detecting, investigating, and preventing fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct described in the Terms & Conditions.
• Customer support: Responding to enquiries, resolving disputes, processing complaints, and communicating important account-related information.
• Responsible gaming: Monitoring player activity to identify potential problem gambling indicators and, where appropriate, proactively offering responsible gaming tools such as deposit limits or cooling-off periods.
• Platform improvement: Analysing aggregated usage data to improve game performance, interface design, payment flows, and overall user experience on the bjivip platform.
• Legal compliance: Meeting our obligations under applicable laws and regulations, including responding to lawful requests from authorities.
• Promotional communications: Sending you relevant offers, bonus notifications, and seasonal promotions (such as those tied to BPL, IPL, Eid, or Pohela Boishakh) where you have opted in to such communications.

bjivip will not use your personal data for any purpose that is incompatible with those listed above without first seeking your explicit consent or establishing a separate lawful basis for such processing.

4. Legal Basis for Processing

bjivip processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to perform the agreement between you and bjivip, including account registration, transaction processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, identity verification requirements, and tax reporting obligations.
• Legitimate interests: Processing carried out in pursuit of bjivip's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — for example, where you have opted in to receive promotional communications. You may withdraw consent at any time by contacting us at [email protected].

5. Data Sharing & Third Parties

bjivip does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. However, we may share your data with the following categories of trusted third parties where necessary to operate the platform:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other approved financial institutions — for the purpose of processing deposits and withdrawals in BDT.
• Identity verification providers: Third-party KYC service providers who assist bjivip in verifying player identity and age in accordance with our compliance obligations.
• Fraud prevention services: Specialist third-party providers who assist bjivip in detecting and preventing fraudulent activity, multi-accounting, and money laundering.
• Game content providers: Licensed studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe, who may receive limited technical data necessary to deliver their game content via the bjivip platform.
• IT and infrastructure providers: Cloud hosting, cybersecurity, and platform maintenance providers who process data on behalf of bjivip under strict data processing agreements.
• Law enforcement and regulators: Where bjivip is required by law, court order, or lawful authority to disclose personal data, we will comply with such requirements and, where legally permitted, will notify the affected player promptly.

All third parties with whom bjivip shares personal data are contractually required to maintain appropriate technical and organisational security measures, to process data only for specified purposes, and to comply with applicable data protection obligations.

6. Cookies & Tracking Technologies

bjivip uses cookies and similar tracking technologies to enhance the functionality, performance, and security of the platform. Cookies are small text files stored on your device when you visit the platform. They allow bjivip to recognise your device, maintain your session, and remember your preferences.

The following categories of cookies are used on the bjivip platform:

• Essential cookies: Required for the platform to function correctly. These include session management cookies, security tokens, and authentication cookies. These cookies cannot be disabled without significantly impairing platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalised experience on return visits.
• Analytics cookies: Used to collect anonymised data about how players navigate and interact with the platform, helping bjivip identify areas for improvement. This data does not identify individual players.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic, brute-force login attempts, and session hijacking.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the availability or performance of some platform features. bjivip does not currently respond to "Do Not Track" signals from browsers, as there is no industry-standard interpretation of such signals.

7. Data Security

bjivip implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and the bjivip platform.
• Encryption of sensitive data fields — including payment account numbers and identity document data — at rest within our databases.
• Role-based access controls ensuring that only authorised personnel can access personal data, on a strict need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments conducted by qualified security professionals.
• Two-factor authentication options available to all registered players for enhanced account security.
• Automated monitoring systems that flag unusual login activity, abnormal transaction patterns, and potential security incidents in real time.

While bjivip takes every reasonable precaution to secure your data, no method of electronic transmission or storage is completely infallible. In the event of a data breach that poses a material risk to your rights and interests, bjivip will notify affected individuals and relevant authorities as required by applicable law, within the prescribed timeframes.

8. Data Retention

bjivip retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your account and for a period of five years following permanent account closure.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction, in accordance with financial record-keeping obligations.
• KYC and identity verification documents: Retained for five years following account closure or the date of the last transaction, whichever is later.
• Customer support communications: Retained for three years from the date of the interaction, or longer where the communication relates to an ongoing dispute or legal matter.
• Analytics and usage data: Anonymised or aggregated data may be retained indefinitely for statistical and platform improvement purposes, as it can no longer be linked to an identifiable individual.

Upon expiry of the applicable retention period, bjivip will securely delete or anonymise your personal data in accordance with our internal data disposal procedures. Where deletion is not immediately possible due to technical constraints, the data will be isolated and protected from further processing until deletion can be carried out.

9. Your Rights

As a data subject, you have the following rights in relation to the personal data bjivip holds about you. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request". bjivip will acknowledge your request within five business days and provide a substantive response within thirty calendar days.

• Right of access: You may request a copy of the personal data bjivip holds about you, along with information about how it is being processed.
• Right to rectification: You may request the correction of any inaccurate or incomplete personal data held about you. You may also update certain account information directly through your account settings.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention requirements that may override this right.
• Right to restriction: You may request that bjivip restricts the processing of your personal data in certain circumstances, such as where you have contested the accuracy of the data.
• Right to data portability: You may request a copy of the personal data you have provided to bjivip in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your personal data where bjivip relies on legitimate interests as the legal basis, including profiling for responsible gaming monitoring purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

bjivip reserves the right to verify your identity before fulfilling any data rights request, to ensure that data is not disclosed to an unauthorised person. bjivip will not charge a fee for the reasonable exercise of your data rights, except in cases of manifestly unfounded or excessive requests.

10. Children's Privacy

The bjivip platform is strictly intended for adults aged 18 years and above. bjivip does not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not use, access, or register on the bjivip platform under any circumstances.

If bjivip becomes aware — through its age verification processes or otherwise — that personal data has been collected from a person under 18, we will take immediate steps to delete that data, close the associated account, and return any funds deposited by that individual in accordance with our underage gambling policy.

Parents or guardians who believe that a minor in their care has registered on the bjivip platform should contact us immediately at [email protected]. We take underage access extremely seriously and will act on all credible reports without delay.

11. Third-Party Links

The bjivip platform may contain references to third-party services, such as payment gateways and game content providers. While bjivip takes care to partner only with reputable third parties, we do not control the privacy practices of external platforms and are not responsible for their data handling.

This Privacy Policy applies solely to data collected and processed by bjivip through the bjivip platform at https://bjivip.app. If you access any third-party service, website, or application via a link or integration from the bjivip platform, you do so at your own risk and subject to that third party's own privacy terms. We encourage you to review the privacy policies of any third-party service you use.

12. Updates to This Policy

bjivip reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform operations. The most current version of this Policy will always be available at https://bjivip.app/privacy-policy, and the effective date at the top of this document will be updated accordingly.

Where changes are material — for example, changes that affect the categories of data we collect, the purposes for which we process data, or your data rights — bjivip will notify registered players via on-platform notification or email at least seven days before the changes take effect. Your continued use of the bjivip platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.

If you do not agree with any changes to this Policy, you should stop using the platform and may request account closure in accordance with the Terms & Conditions.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bjivip handles your personal data, please reach out to our team using the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 inside the platform after logging in
• WhatsApp: +880 1700 000000 (08:00–24:00 BST)

For formal data rights requests or legal notices relating to data protection, please email with the subject line "Data Protection — bjivip Privacy". We will acknowledge receipt within five business days.